Spruce interactive


Quality Reviews (RateMyHospital)

RateMyHospital® is a HIPAA-secure, mobile and web-based feedback tool that allows hospitals to collect patient feedback and experience in real-time.

Project Type: Mobile & Desktop Development

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 Details

The RateMyHospital application by Quality Reviews is a perfect example of a simple concept executed gracefully in a field otherwise cluttered with legacy software, slow response times, and poor internal feedback. While the aspects of medical technology that relate directly to disease prevention have made leaps and bounds over the past few decades, the qualitative aspects of patient satisfaction have been subject to relative neglect. RateMyHospital is part of a new wave of applications (see Cureatr) that provide hospital administrators with better tools and information to raise the quality of care their patients are receiving.

Spruce is serving as the dedicated development team for Quality Reviews during its MVP and V1 stages. We’ve provided them with development services on their corporate website, mobile web application, and desktop analytics platform. The entire system is HIPAA secure, and has undergone compliance audits by two third-party agencies. The software is packaged as a turnkey solution that can be deployed to new hospitals in a single fluid process, and is scalable up to millions of daily submissions. Statistics are updated in realtime as the system receives data from each hospital, and patients are notified via SMS when invited to participate in a quality of care survey. Dashboard features include dynamic chart generation, user access levels, drag & drop question re-ordering, and in-place AJAX question editing capabilities. Submission data can be filtered by gender, insurance provider, or date submitted, and administrators can print or share detailed reports with colleagues.

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Talk to Us

Wise men have said, "All good things must come to an end", and so it was with Spruce. We began our first project in 2006, and completed our last in Fall 2013. It's been a wonderful experience, but now it's time to begin the next adventure.

Though...we wouldn't want to leave you hanging, now would we? Here are our top recommendations for world-class branding, design, and web development:

  • Kristina (KJ) Parish and Beam Collective:
    KJ provided the artistic vision that allowed Spruce to succeed, and we still think she's the greatest designer in the entire world. She's started a new collective with some talented developers, and is covering much the same territory as Spruce--design and development all under one roof, with a caliber of service and professionalism seldom seen in this business or any other. If you like what you see on the Spruce site, then definitely get in touch with KJ at kj@beamcollective.com
  • Permanent Art & Design
    Permanent is a nationally recognized design & branding firm out of Minneapolis, MN. They've been a long term collaborator and strategic partner over the past couple years, and we'd recommend them for medium to large sized businesses/organizations who are serious about putting their best foot forward. In addition to design, Permanent offers strategy and marketing services, plus in-house and networked developers. For more information contact Joseph Belk joseph@permanentadg.com
  • Nate Thompson
    A freelancer, Nate reminds us of ourselves back in the day. Smart, communicative, and skilled, Nate is our recommendation for small to medium sized businesses/organizations who have sites built on Wordpress or other open source content management solutions. With a background in both design and development, he's a one-stop shop for most web-related tasks. You can get in touch at nate.a.thompson@gmail.com
  • Kevin DeBernardi
    Designer turned developer, Kevin is embarking on a freelance web career after working as the in-house designer at the Museum of the City of New York. He's adept at translating his design ideas into custom PHP code, and is constantly expanding his technical palette. Kevin's a good choice for projects that don't quite fit into the Wordpress mold, and that would benefit from a consistency of presence and vision from design through execution. Kevin can be reached at kevin@analoglifestyle.com